Terms and conditions
1. Scope of application
The scope of application below applies for all purchases via our online shop.
2. Contracting party, conclusion of contract
The purchase contract is made with the Lemonstorm GmbH.
By placing the products in our online shop we submit an obligatory offer for the conclusion of a contract concerning these products. The contract takes effect by accepting the offer of the products in the shopping cart by clicking the order button. Immediately after sending the order you will receive a confirmation via e-mail.
A binding contract can also be made prior to that as follows:
If you chose payment by credit card the contract is made at the time of credit card debiting.
If you chose payment via PayPal the contract is made at the time of confirming the payment instructions to PayPal.
3. Shipping costs
There are additional shipping costs to the given product prices. The offers provide you with more information about shipping costs.
The following payment options are available at our store:
The credit card debiting takes place with after the order has been completed.
The debit card debiting takes place with after the order has been completed.
You pay the invoice amount via the online-provider Paypal. You have to be registered or register there, legitimize with your access data and confirm the payment instruction to us (exception possible guest access) More Information provided during ordering process.
5. Collection by the costumer
We only deliver via shipping. A collection by the costumer is unfortunately not possible.
6. Reservation of ownership
The product remains our property until the price has been paid in full.
7. Transport damage
If products are delivered with obvious transport damages please complain about such faults as soon as possible at the deliverer and contact us immediately. Failing to claim the fault or contact us has no consequences on your legal claims or especially your warranty and their enforcement. However, they do help us to assert our own claims against the carrier or transportation insurance.
8. Contract text storage
We store the contract text and send you the order data and our GTC via e-mail. You can also view and download our GTC at any time on this site. You can also view your previous purchases in our costumer log-in area.
9. Contract language
The language available for the conclusion of the contract is German.
10. Youth protection
The products offered by us belong solely in the hands of adults. We therefore reserve the right to deliver them to natural persons of full legal capacity and full age only and demand appropriate proofs of age. The required information for the order such as name, address etc., are to be stated completely and truthfully.
11. Cancellation policy
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving reasons. The withdrawal period is fourteen days from the date where you or a person named by you, who is not the carrier, have taken or has taken the last good into possession.
In order to exercise the withdrawal you have to inform us (Lemonstorm GmbH, Fürther Straße 244e, 90429, Nürnberg,) by means of a clear statement (e.g a posted letter, telefax or email) about your decision to withdraw from this contract. You may use the attached sample withdrawal form, which however is not mandatory. You may also fill in the sample withdrawal form or any other clear statement electronically and transmit it on our website. If you make use of this option we will immediately send you a confirmation of the receipt of the withdrawal (e.g via email).
To comply with the withdrawal period it is sufficient to send the notice about the exercise of the withdrawal right before expiry of the withdrawal period.
Consequences of withdrawal
If you withdraw from this contract we have to refund you all payments we received from you, including delivery expenses (with the exception of additional costs resulted by choosing a different type of delivery than the most favorable standard delivery offered by us) immediately and at the latest within fourteen days from the date we received your statement of withdrawal from this contract. For refunding we use the same means of payment you used for the initial transaction, unless explicitly agreed otherwise; on no account we will charge you any fees for this refund. We may refuse the refund until we received the goods back or until you provided evidence that you returned the goods, whichever is the earlier.
You have to return the goods without delay and in any case at the latest within fourteen days from the date you informed us about the withdrawal from this contract. The time limit is met if you dispatch the goods before the expiry of fourteen days. We shall bear the costs of returning the goods. You only have to pay for any loss of value if this loss of value resulted from the handling other than necessary to ascertain quality, features and functionality of the product.
The right of withdrawal does not exist for the following contracts:
- Contracts for delivery of sealed goods, which are not suitable for return due to health protection or hygiene, if the seal has been removed after delivery.
- Contracts for delivery of sound- or video recording or computer software in sealed packages, if the seal has been removed after delivery.